Last updated: October 11, 2026
Try before you buy
To avoid any bad surprise, we recommend requesting a free trial before you buy: you can check your device’s compatibility and the quality of your connection.
Digital service activated immediately
Our subscriptions are digital services activated as soon as payment is confirmed, at your request. Once access has been activated, the order can no longer be cancelled for a refund except in the cases listed below (see our Terms of Service).
When a refund is possible
- Your access was not activated within [To complete: e.g. 24 hours] of payment confirmation.
- The service doesn’t work and our support can’t fix the problem within [To complete: e.g. 72 hours] of your report.
- You were charged more than once for the same order.
In these cases, we offer a [To complete: full or prorated] refund.
Non-refundable cases
- A subscription that is activated and working, even if it isn’t used.
- Issues caused by your device, your internet connection or an incorrect setup not reported to support.
- Breach of the Terms of Service (sharing login details, exceeding the number of screens…).
- Reseller credits that have already been used.
How to request a refund
Contact us on Telegram (@zyminex) or by email ([To complete: contact email]) with your order number and the issue you’re having. We answer 7 days a week, 11 AM to 11 PM.
Refunds are issued [To complete: timeframe, e.g. within 14 days] to the payment method used for the order when technically possible (for cryptocurrency payments, to an address you provide).